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Vendor Sign Up FAQ

  1. How much does it cost to join SuperQUOTE?
  2. What is a Transaction Fee and what's the maximum?
  3. Why do I have to pay a transaction fee?
  4. How do I sign up?
  5. Can I cancel my membership at anytime?
  6. Will I get a refund if a request is cancelled by the buyer?
  7. Why do I need a credit card?
  8. What if I don’t want to use a credit card?
  9. How do I pay?
  10. Is my information secure?
  11. What are the benefits of SuperQUOTE™?

How much does it cost to join SuperQUOTE™?

There is no cost to join and only 1/2% if you are awarded (see below). 

What is a Transaction Fee and what's the maximum? 

If you obtained an order as a result of utilizing CommercePoint's services, you will be charged a 0.5% (one half of one percent) Transaction Fee.   Transaction fee is based on the Total Price quote including all misc. charges, freight and taxes or Total value of the Request, whichever is greater.  The Transaction Fee is capped at a maximum of $300 (see examples)  

Transaction Fee 




Example 1: a winning quote with a Total Price of $1,000.00 will be charged $5.00.  

Example 2: winning quote with a Total Price of $1 Million dollars will be charged $300.00 (the maximum fee)

Example 3: winning quote on a 5 years copier lease @ $500 per month will be charged $150 ($500 x 60 months x 0.005= $150.00)       

Why do I have to pay a transaction fee?

As more public institutions around the country start to implement Electronic Commerce systems, many are turning to a "self-funding" model such as SuperQUOTE(TM).  This financial model does not require up-front taxpayer investment in the hardware, software or support services to establish the Electronic Marketplace.  As a vendor/operator, CommercePoint assumes all risk for the success of the marketplace.  Participating vendors are charged a small fee on the actual sales they make through the Electronic Marketplace to recover the cost of establishing and operating the underlying system.  Since our buying groups uses this system for most of its purchases of goods and services, it is a small cost to you for being in a system that automatically informs you of new opportunities.  This model has also been adopted in these states:

     * Florida @ 1% fee with no cap
     * Virginia @ 1% fee with no cap + membership fee
     * North Carolina @ 1.75% fee capped at $500.00
     * Hawaii's upcoming HEPS @ 0.933% fee + $275 registration

How do I sign up?

To sign up, click at “Vendors Click Here to Sign Up" link on the bottom of this screen.  If you need assistance, email or call us at (808)956-5934.

Can I cancel my membership at any time?

Yes. You may choose to close your account and end your use of service at any time, e.g. If you have closed your company and want your company's name removed from the directory, simply send an email to: to cancel. 

Will I get a refund if a request is cancelled by the buyer?

Yes.  We will refund or credit the Transaction Fee if buyer cancels a request after it has been awarded.  (See What is a Transaction Fee?)

Why do I need to use a credit card?

This is used to verify your identity since this is an open system, buyers want to make sure that bids received are from legitimate sources.

What if I don’t want to use a credit card?

Simply fax us a copy of your Hawaii General Excise Tax License or Federal Employer ID showing your company's name and address.  Please include your Email address on your fax.  Or, if your company has a website, drop us an email.  After which, we will email you with instructions to register without a credit card  

You can also contact us at:

CommercePoint, Inc.

Office hours:  Monday – Friday, 9:00am – 5:00pm (HST)
Phone:  (808) 956-5934
Fax: (808) 956-3110

How do I pay?

Invoice: You will be invoiced via email. 

Credit Card: You can use your credit card, if you do not want to give your credit card number online, we can arrange to take your card number over the phone.

Is my information secure? 

Yes, Secure Sockets Layer (SSL) based technology authenticates postings and awards so unauthorized users are kept out and price quotes and private information such as credit cards are protected.  For more information, go to

What are the benefits of SuperQUOTE™?

  • Save time and money: no more faxing price quotes, no more calling to see if your quote has been selected.  Complete history of your quotes online and with auto email notification, you will receive only qualified leads
  • Online submissions means more accurate quote calculation and better communications with the buyers
  • Extend sales reach while lowering cost:  Vendors can reach new buyers without the traditional high cost of sales and marketing
  • More exposure with free listing:  Electronic Directory with search engine creates opportunities for vendors large and small to list their company's products and services for the buyers
  • Develop stronger customer relationships:  Faster response to buyer’s questions and constant submittals enhances buyer's awareness of your company and capabilities
  • Web based: No new hardware or software is required to access the service, all you need is Internet access
  • 24/7 Access:  You can look up requests, work on your quotes, etc., 24 hours a day, 7 days a week, anywhere where Internet access is available
  • Secured:  Secured Socket Layer (SSL)  and encryption technology ensures that your quotations and credit card information are protected




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